Good phone, poor support.
I purchased a Doogee s96 in January 2021. The experience is mixed. I love the features. The phone and cameras work well including all installed apps. The reception is good, However, when recording videos, the volume is low. They sent an update that helped some. But not enough. It’s a software issue because the volume is great on installed voice recorder apps. That issue revealed that their customer support is problematic. They take several days to respond. And the answers seem pre-packaged. I could live with that weakness if that was all. The battery life is excellent. I can get 2 days of heavy use of web surfing and social media—- 3 or more with mostly phone use. I’ve dropped it on concrete a few times with no damage. However, about a week ago, my speaker started deteriorating. That’s unacceptable. That’s the main reason I downgraded it. Otherwise I would have given it at least 4 stars. I don’t know if the failed speaker is typical or rare. But it’s the only phone I’ve ever had where the speaker failed. It’s a shame because the speaker produced good volume until it started to fail. I’m going to replace it with another and see how the replacement holds up. Then I’ll update. UPDATE: I purchased a replacement recently. Thus far it’s working great. The speaker works better than the original ever did. The quality of the sound on recorded videos is better too. Maybe there was something wrong with the first one from day one. We’ll see how well it holds up over time. But I’m pleased thus far. I also ordered a replacement speaker for my original just in case. Im waiting to see how this one holds up before I give a better rating. Stay tuned… 2nd update. It is now October 2021. The phone is still holding up. i've gotten a chance to evaluate the camera and video . It's better than expected. However, it's still nearly impossible to hear a coherent response from Doogee is you have any questions. I'd give them 5 stars if I was confident theyd respond in a timely manner if there was a serious problem.