Really bad services
They promise 2 days delivery. But in fact customer needs to call their hotline to book. They will call you randomly and expect you to pick up their call anytime of the day. If you miss it, you go through phone jail for 30 min and nobody answer. Then the hotline chat bot is a joke. you submit all info the bot ask you, then no one answer, you wait over 30 min and do sth else, and after 5 min look at your chat, bot said you did not answer immediately when its your turn, your request terminated you need to go through phone jail or chat bot jail again and again. I did that like 4 times. They did not even have the slightest common sense of creating a customer service ticket. I lost confidence and cancel the order of a fridge via Shopee. Guess what? When you cancel, someone immediately reply to your message. but that person is not able to book delivery. I only buy as I fall for their marketing promise of great after sale services. Look, if you can not even handle delivery well, I do not think there will be much service after sale. Do they make customer go through phone jail if your appliances broke down? Yes. I made the purchase 10 days ago. File for refund on Aug 8. They still holding my payment and do not agreed to refund and they blame Shopee for it. But I am very experience with Shopee, they always process refund within 24 hrs unless the seller make it difficult and not agreed. I do not recommend to buy from this brand. Big promise and under deliver.