unexplained delivery charge.
Placed an order for over £120, viewed the invoice sent shortly afterwards & Jennychem had dropped in an warranted £12 delivery charge. I was somewhat annoyed given its free delivery over £65 & nothing showed on the original order. I emailed JennyChem three times over the next couple of days requesting an explanation, refund or both. Apart from one AI generated acknowledgment promising someone get back to me I've heard absolutely nothing. I subsequently canceled the order with a somewhat sullen sounding customer service rep. I had decided to use Jennychem once again after they'd previously supplied a faulty snow foam applicator. In the acknowledgement after the order Jennychem asked "what could make me happier with their service?" The answers pretty simple, but apologising & replying promptly to a customer they've overcharged should be a priority. However, I've since led a lot of reviews on Trustpilot & it's littered with comments about poor responses & no replies to emails. It's obvious the company has a problem with respect to customer service & hasn't done much to improve it. Just wish I'd read the reviews previous to ordering.