Very disappointed with the customer…
Very disappointed with the customer experience. I placed my order expecting prompt dispatch, but after several days with no updates I had to contact customer support myself to find out what was happening. Only then was I told my order had been delayed because the free wireless charging stand was out of stock. At no point did Honor proactively notify me of the delay or explain why my order hadn't shipped. The support agent was polite, but the response was simply that they were waiting for stock with no estimated dispatch date. Better communication would have avoided the frustration entirely. If an item is delaying an order, customers should be informed immediately and given the option to ship the main order first or remove the out-of-stock item. Good products don't make up for poor communication and order management.