Please please don’t use dhgate
I’ve used Dhgate for a few purchases and they have a dispute system available should things go wrong with the seller. So I’ve always shopped thinking I’m safe because if things go wrong I will just open a dispute and they will sort things out.How very wrong and silly of me for thinking this! I purchased a watch for £163, after taking over a month to be delivered it arrived, however it was faulty in several way including not keeping time but the main thing it was fake! I thought not to worry, I will just open a case with dhgate. Next day they replied and said they would refund in full and it would take 5-10 days. So I waited and no refund in my bank so I sent another message to dhgate, and another message and 14 days later I had an email saying the refund message was sent in error. I was totally shocked i sent another 14 emails asking why and never ever had a response. My conclusion is dhgate totally supports their sellers and backs them no matter what, also I don’t think the owners of dhgate care how they make their commission from sellers even if items are fake. Dhgate is an absolute disgrace, customer service is non existent. If you have an issue they back the sellers. The UK should really think about blocking this website to stop innocent buyers from being scammed. I’m going to try trading standards for their view on this.