These people are awful!
These people are awful!! Useless, unhelpful customer service. You wait forever, then they hang up. I have been told they are transferring me to “someone who can help” then the call disconnects. I have requested that anything I pay over the payment due to be applied to the principle. They did that for a few months then reverted back to simply stringing out the due date. Good luck getting them on the phone to dispute this. A month later, they might return your email with some nonsense that does not answer your question.