Major shipping concerns
Placed an order for 2 rugs in early December. I am located in Canada, and there are significant issues with Benisouk's chosen carrier/delivery agent, Aramex. My order sat in customs for a long time, and I wasn't notified that duties were owed. I attempted to connect with Benisouk customer service numerous times; they were very unhelpful and offered no recourse. Eventually I contacted the carrier directly; they advised they often have to "chase down" this company to get customer information to send to customers about owed fees. Very unprofessional and such a hassle. If you want good communication and customer service, don't order from Benisouk—there are so many great rug vendors on Etsy that make purchasing internationally easy. This experience was a nightmare. Express 5-7 day shipping will mean nothing—I have been waiting for communication for over 20. Edit- I have yet to receive a payment link from the carrier or contact from Benisouk. I have no issue paying customs, but I need to be made aware they are required, how much they are and how to pay them????? Apparently, my order has been sitting in customs for a long period because the carrier they use doesn’t contact customers, and Benisouk has no ability to provide this information. This seems really standard for a company- Benisouk has major challenges with shipping and after product support. Wonder if/when my orders will arrive. Totally unprofessional. I would avoid dealing with Benisouk at all costs.