Scam alert
This is not a safe marketplace and you are at the risk of Reverb taking extra money from you. Reverb already has steep seller fees, and where they dip deeper is in the seller statements where they claim through UPS audits that you owe more money and then they charge your credit card; and this happens generally six weeks after the fact. Imagine this happening to thousands of sellers… a revenue stream. After multiple sells, I recognized something was amiss, so in using their shipping tools, I made sure of the weight and dimensions of the package and confirmed it at UPS prior to shipment, the next seller statement billing cycle they charged my credit card again. There is noway of contacting them by phone so all communication was completed through their chat system and email. Reverb has records of all transactions, yet I had to prove myself and give details of transaction. They were slow to resolve but offered me a credit to Reverb Wallet. Later that same day of an agreeable accommodation, I found my account deleted. Several days of chat and email conversations and they are still asking me for details the believe I don’t have, stating we cannot help you, and letting me know my previous account had been scrubbed from the system. My email account has held every last detail they now request from me, and I have provided everything they ask, yet no resolution. I was able to dispute the last credit card transaction! Reverb is price gouging its sellers which is very well known and accepted when doing business on their platform. What is incredibly shady and a scam are the additional charges when using their shipping label tool. Calling them out is why my account got scrubbed. If there’s a class action, count me in! 8/6/26 My response to Reverb telling me this issue is closed in email while they say here to reach out to them: “You people are quite remarkable at information requests that lead nowhere. As mentioned prior, I don’t trust Reverb and will only use the platform going forward for reference material, and I’ll not ever complete another transaction on Reverb. With great enthusiasm, I will gleefully share my story over and over on multiple review platforms. Yes, consider your inability to exhaust me through your queries in your spirit of finding accommodation over… I can keep on keepin on! Good luck with your Seller Statement additional shipping fee scam. I’m aware of it, and many others will become aware of your passive unchecked revenue stream as well. Later.” Reverb is the worst.