With friends like these
With Friends like these, who needs enemies? I purchased a brand new $900 synthesizer from Musician’s Friend. I paid full retail price. This was not a discounted item. The instrument I received came from Guitar Center. It was scuffed and clearly used. It came with none of the original packaging or manuals. When I contacted Musician’s Friend, they said it is an “open box customer return, but it’s brand new.” If someone opened it, used it, scuffed it up and returned it with no packaging or manuals, it’s USED. Calling it “brand new” is a lie and charging full retail price is unethical. I now know that Guitar Center owns Musician’ Friend, but if it’s more than just a subsidiary. The orders are fulfilled by Guitar Center. Musician”s Friend is literally just a different website interface for Guitar Center.