Poor customer service
Received much later than quoted. I was fine with that because of the pandemic. However, I paid THOUSANDS for it and received a crushed motor (still works) and a dented hood. They said they will file a complaint with the shipping company and that it would take 45 days. It has been way past that and they are not returning my emails. I'm not happy. This is the one splurge we had in our kitchen remodel and I'm not thrilled with how it was handled. If I spend that much money, my item should be perfect.