I purchased insurance for a trip 2 days…
I purchased insurance for a trip 2 days after my 87 year old husband had a minor fall. He went to see the doctor immediately and we asked the doctor if he thought my husband would be able to do an in-state travel in 6 weeks from then. The doctor said that would be fine. We then purchased the trip as well as the trip insurance. Two days before the trip my husband had some pain and we went back to the doctor. At that time the doctor advised us that we cancel the trip. I was denied reimbursement by Arch- filed an appeal and denied again. We wouldn't have planned a trip if the doctor initially thought my husband couldn't travel! The company has been terrible to deal with and I would never recommend Arch for travel insurance. The insurance company's decision has created financial hardship for us.