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Lara

英国

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Hermosahair

This company is a rogue, pls don’t waste your money ordering from them !!!!

This company is a rogue, deserves ZERO STAR, advertised products and got my payment but sent me rubbish and substandard synthetic wigs, not true to length, density or colour with patches of missing hair , delivery time promised was all a lie , took forever to arrive with temperamental service then it came not being what I ordered such a disappointment for Christmas for me and my daughter. Now they have been impossible to get a response from regarding their rubbish delivery, I escalated the dispute with PayPal and was made to wait further weeks to resolve, case finally resolved and this rogue of a company expects me to pay for postage to return their fake products. I paid for 2 wigs on the same day promised it would arrive within 24 hours it took weeks for each item to arrive and it was sent and arrived individually why? And both wigs were not as described at all why? Please arrange to pick up your synthetic wig that you call human hair, which didn’t match the length ordered because if you sent me what I paid for I would not need to return the items, as you failed to keep your end of the bargain you need to arrange to collect your substandard products asap. Or send a prepaid postage with address to return your products to you, as these are useless to me.

2025-01-20有帮助 2