Not Safe and Terrible Customer Support
Not trustworthy and safe at all. As a new user, the site doesn't provide any safety tips to protect yourself. I got refund scammed (buyer: pokedude) as a new seller and support team all claimed no business, said they couldn't help me and gave me some bs reason. Worse part was that the buyer had a history of other scams and has since been baiting good reviews to cover it up. He also violated alot of user guidelines by swearing at others and being toxic in his reviews. Everything is public and some of his older buyers even came to me to give me sympathy. I brought all of this up to the support team but they just pretended like nothing happened. They wouldn't even remove his false review on my seller page and would always avoid the subject when I emailed them about it. Took them 1 months to of emailing back and forth just for them to tell me they can't do anything about it. They also instant banned my account shortly after for ridiculous reasons even though I had not violated any guidelines. And when I emailed them to ask why they just ignored my queries and copy pasted the guidelines to me back. Refused to provide any evidence against my claims. Funniest part is that during the emailing back and forth process, I had sent in an angry email to them as they kept deflecting my claims. Immediately after that, they suddenly sent my emails to the escalation team. Such a bad example to teach your users and also terrible to take advantage of your users politeness like that. They bother with your claims only if you act angry and write rudely to them but not when you ask nicely for over a month for updates from their team. The support team basically does not care whatsoever about your plight. Shame that they get paid when they don't even help or care about their customers. And for Carousell to allow this behaviour in their company is appalling. I don't recommend using the app or supporting their site. If I could rate negative stars I would. Stay away from this site. Or if you do use it, pray that you never have to go to their customer service