Excellent products, terrible service
First of all, SmallRig products are great. They're well made, outstanding quality and very useful. But their service was initially not very good. I recently bought a wooden grip for my camera cage, for over 120 euros. It actually needs a special mounting rosette, but no information on this in the package. It looks as if it screws directly onto the cage. But the screw only goes in about 2mm because it is a mm screw and all the mounting holes are inch standards. I thought the screw was defective and contacted support. They replied in French after two days and asked for a video. I sent them an annotated photo showing that the screw didn't fit. Whoever answered didn’t know the product -- instead of explaining I needed to buy the rosette (which should have been in the package) they said I should just return the handle and re-buy. Fortunately, I found out about the rosette before returning, and now had to order that as well, for an additional 22 euros. So first they left out an essential part that I'm forced to buy additionally, then their support didn't even understand the problem and provided truly terrible service into the bargain. Update: After complaining to the company someone who did know what they were talking about contacted me. They refunded the money for the mounting rosette I bought and also sent me another one free. In addition to that they also updated the product description on Amazon to avoid such misunderstandings.