Poor service, no adherence to consumer rights
I signed up and paid for my first month and was quickly paired with a therapist who was on holiday for 2 weeks. So thats 2 weeks of payment or £110 for no service. The app them wouldn't allow me to contact the therapist to discuss this without completing further personal information. The app then logged me out and required 2-step verification to log back in about 7 times in a row. Fed up with this, I cancelled within about 12 hours and requested a refund in line with my consumer right to a 14 day cancellation period for online services. I've now been waiting 2 weeks for any response, and have emailed 3 times. I'm feeling like I've been ripped off for £220 and will have to begin the process of having the funds reversed by my bank.