Ordered some sheepskin slippers
Ordered some sheepskin slippers. First came up as Debenhams, but then realised- after payment - that was a third party seller DBZ. It still said Debenhams DBZ. No slippers. Tried to email them but email returned as unable to delivery to email address. Contacted Debenham's customer service. I have had replies and they seem to recognise the order number and tracking number. After not being able to track the parcel, last week I went onto tra king and found out that the parcel had been returned to sender by Royal Mail. Reason? -address not correct or didn't exist. I paid by PayPal so don't get that. Determined to get a refund one way or another, but judging by previous reviews, that's not going to be easy! Finally had a refund - but after raising a case with Paypal. No more emails from Debenhams. Resolver were helpful - but because I paid through paypal, that proved to be the easiest way to resolve the issue.