Poor from Creality, but they don't care!
Creality's business practices raise concerns: Despite a two-year warranty, they refuse refunds for printer failures. When a part fails, they claim it's excluded from the warranty or that the warranty period (typically three months) has expired. They instruct customers to replace the faulty part themselves, even if the customer lacks the technical expertise. If the customer damages the printer while attempting repairs, Creality blames them for not following proper instructions. The only way to receive a refund is through the small-claims court.