I have been an rei member for a long…
I have been an rei member for a long time. I have had some troubles recently but this was the last straw - I ordered things from the annual sale - they canceled an order even though I could order it online again, they had packages for me to pick up but when I went to pick them up -they said I needed a different payment - I went to amex and showed them the charges were on my account - they could not figure it out. I asked them to cancel and they canceled one order but not the other so I had to call and spend another hour on the phone to get it cancelled. REI has gone so down hill recently it is surprising