Bad Customer Service
My boyfriend and I ordered our costumes for Halloween here. We wanted to be the couple from the movie Your Name. Both of our costumes were pretty expensive (original price + shipping = around $65 each) for relatively simple costumes. After a couple weeks of hearing nothing from the company, I emailed their support asking for an update on the order. Turns out, my costume would come in time but my boyfriend's wouldn't so they offered to cancel the order. I understand that Halloween is a busy time but this is still obviously disappointing since we selected our wear date but we weren't notified that it wouldn't arrive on time until one week before Halloween. The real problem though is that even though EZCosplay initially offered to cancel the order for me, now they refuse to do it and keep responding to my request to cancel by offering a 10% discount. This is horrible customer service and very frustrating for me. Other than the customer service, when my costume finally arrived a couple days ago. Even though my measurements were very exact, the skirt is too big and the shirt barely fits and is pretty see-through. It's not horrible quality but for the price point and experience with customer service, this has definitely not been worth it.