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Hamid Darbandi

英国

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Huawei Technologies

Matebook X Pro

I sent my Huawei laptop that was purchased in Nov 2020 for repairs. I had to wait for over 3 weeks for them to get it collected , eventually after numerous emails, they replied that I need to purchase a new hard drive and had to pay which is quite acceptable , then I had to wait a further two months, again after numerous emails they replied back that its beyond repair and offered me £30, I don't think you can get anything from this company for less than £50. I wasn't expecting a full refund and after two months of not having a computer to be offered £30. Does Huawei really expect a customer to return with a £30 towards a new laptop ? Stick to proper companies , such as Dell etc ,not this Mickey Mouse company.

2023-11-16