I would advise investing with another company.
I have a straightforward question that I need answered clearly. I transferred $100,000 to EquityZen to purchase 625 shares of Shield AI, yet I currently have no tangible proof of ownership. These shares do not appear in my investment portfolio, and when I search for them on your platform, they only appear under the “Closed” tab. To be direct: if I were to invest several million dollars through EquityZen, would the only confirmation I receive be that the transaction is “Closed”? My original question to your team was simple — where are my shares, and why are they not visible in my portfolio? The response I received merely directed me back to the “Closed” section, which does not resolve the issue. At this point, I need EquityZen to provide formal documentation confirming that I do, in fact, own 625 shares of Shield AI. I require tangible proof of ownership, as my funds appear to be marked only as “Closed,” with no accessible evidence of the underlying asset. I understand that I need to further educate myself on your processes, but your client services have not provided sufficient clarity. Therefore, I am requesting that EquityZen issue stock certificates or equivalent official documentation. Please send hard copies to me through any appropriate method. Regards, Lance