They ignore you when products are faulty
Really poor quality products. One of my earrings arrived broken and customer service try and force you to take store credit. They won't provide a refund and when you ask for one quoting the rules around faulty products they stop communicating with you. So you end up with nothing at all...no earrings, no refund and no replacement. Replacements are often not possible because they no longer have stock by the time your order arrives.