Hygiene seal broken on receipt
I ordered hair extensions following a colour match service, but while they were in transit I realised they weren’t going to blend well with my hair. I contacted customer service in advance, as I was being charged £65 in customs fees, to ask if I could refuse delivery. I was told I would still need to pay the fee and then return the parcel. When the extensions arrived today, I opened the package purely to find the return instructions, only to discover that the security seal which must remain intact for a return had already been broken. This now means I can’t return them at all. The colour doesn’t match, I’ve paid £65 in customs charges, and I’m left with a product I can’t use. The fact that the seal was already broken, effectively preventing any return, is extremely concerning. I would strongly advise others to think twice before ordering.