Have been using filterbuy for a couple…
Have been using filterbuy for a couple years now. Today I replaced a filter the same size as I always order and it is noticeably shorter in height visually and when measured there is a 1/8” difference between the new and old style filter. The entire width of the filter has a gap at the top which allows air to bypass filter. I contacted filterbuy, sent picture and explained what’s going on. They wanted me to send measurements of the new filter. They sent email stating the measurements of the filter are what’s advertised. They don’t seem to understand that their filter doesn’t fit the filter grill they advertised it for. Been in HVAC for quite some time. Now they just keep playing dumb over email. Bummer, because I really liked the price and shipping.