I’ve been a lodgify subscriber since…
I’ve been a lodgify subscriber since 2023 and always been a great fan of the system, so much so that I upgraded to their ultimate plan at €750 a year. However on renewal this year I’ve tried to speak with someone I was continually referred to George their AI Robert, who’s great but can only raise a ticket. Having raised three tickets, I finally had a call back from their billing department, I wanted to downgrade as the cost v benefits were negligible. It’s also expensive for one property. The resulting conversation sums up where they are interns of profit over customer care. I was told I would have to pay the €750 upfront and then downgrade to the professional plan, which will result in a refund as they couldn’t now downgrade the plan as the plan has expired. 1 I called three days before the plan expired to speak with someone, I spoke with AI requested a call back no call back came. 2 I requested a call back from a human on three occasions, it finally happened at 8pm on a Friday night, passed the contract expiry. 3 lodgify then expected me to pay in full for something a wait for a refund. Any good company puts the customer at the heart of its decisions. You won’t find that at Lodgify any longer. It’s such a shame, as the first two years were very good, profit over customers will always be its downfall. Look for an alternative and give these a wide birth unless you love banging your head against a wall.