No response from CS and slow!
My daughter ordered in the pats from their site and it arrived relatively quickly. I ordered a few weeks back paying for express shipping, it stated at the time on their website that it would be shipped within 2 business days after payment cleared as it was standard sizing. They’ve since updated it to now state 10-15 days. When that didn’t happen, I asked them to cancel, no response. A few days later, I asked them to either cancel and refund me in full or refund me the shipping since I was not receiving express shipping. Again, no response. Today (2 weeks later!) I receive an email confirming my order, that I no longer need nor want, has been shipped. £115 down the drain what it feels like, though I will be contacting by credit card company for a chargeback.