Unable to email them directly or speak to them. Online form is not user friendly
They made the process of logging a complaint very user-unfriendly with their online form. It is very difficult to attach emails, etc. When I called to request an email address (as I did not receive a response to a message I sent online) to forward all my communication with the body I complained about, after listening to all the options, they said they were unable to take my call and to call later. Very poor and feels like they made it difficult on purpose to discourage people from complaining. They should be ashamed.