Chewy went from 5 stars to 1 all…
Chewy went from 5 stars to 1 all because ive promoted chewy for being honorable and after being with chewy for 5 years. They have made me a liar. I brought a dog bed, my dog did not like and because I used rewards to pay for greenies added to the purchase to cover the greenies which took only a dollar off the cost of the bed. They refused to give me my full refund minus a dollar for the bed. Their resolution was to give me a discount on my next purchase. Not cool. They are now no different then every other company to me. Your rep wouldn't give me my difference but will discount my next purchase. What!.. had not customer service chosen to discount me my difference instead of giving back, my rating would of never dropped. I preferred my money in full returned.