40 minutes of contradictory scripts and terrible service.
I am incredibly disappointed with the live chat support team. After signing up for a membership with my birthday on the 14th, I reached out to see if a Birthday code could be issued manually to insure I didn't miss the email cut-off this month. I explained the situation fully and the agent explicitly assured me: "I am glad to assist you with the birthday discount. I got you on this!"Then they backpedaled and claimed you only get the discount on your 1-year anniversary with Nike, before abruptly ending the chat while I had 2 messages to be responded to- the conversation was not over. I opened a new chat, and the next agent completely contradicted them, saying you get it from your actual birthday onwards! Checked the website after and it says to sign up well before but doesn't suggest a specific timeline so I doubt I'll get one. Absolutely terrible service, zero training, and zero consistency, long waits. They just read conflicting scripts until you get tired and go away. No help provided. Just get directed to their sale. I won't be supporting them again.