Not great at all
The gift arrived just in time for the birthday it was ordered for but that's all that went OK. I initially tried to cancel by emailing Swangift about 18 hours after I ordered when I realised the item had to come all the way from China. However, I was told that production had started and I could only get a 70% refund, despite it clearly saying on the Swangift website that you can cancel for a full refund within 24 hours of ordering. I was assured that I would not be disappointed with the quality and that my item would be shipped as soon as it was completed. I ordered an image etched on wood from a photograph I provided - what arrived was an unfinished slab of wood with bark flaking off the sides and my photograph printed on it, definitely not etched or engraved. The image is off centre, missing half the photo and looks like a cartoon. It was a gift for a special birthday and was too late to do anything about it by the time it arrived. Total waste of money.