Waiting time way longer than stated + poor customer service
I made and order with 4 items, all with 3 days of preparation time for shipping. 3 days of preparation were fine and as I needed it fairly quickly I paid an extra to have it sent a bit faster. A couple of days later I received an email that my order (# 201111513049) would have probably (but not guaranteed) be shipped after 9 days. I contact them asking for clarification and they said that one item was not available and suggested to cancel it to have it processed faster. As I needed my order in a short time, I followed their suggestion (even though that item was strongly needed) and cancelled it requesting a partial refund. I kept requesting for my order to be shipped and, even though this delay was caused by them, they tried to make me pay even more for a faster shipping. I said that I didn't want to pay more as the problem was not caused by me, and today, 9 days later from when I placed the order they are writing to me "We are very sorry ,if you don't want to wait ,we could cancel your order and arrange a refund to you,please confirm us if you agree with it.". No willingness whatsoever to make right to a mistake caused by them. I asked again to have my order shipped hoping for the best. So after 9 days from when I placed the orded: - I don't have one thing I needed because I cancelled it, under their suggestion, to have it shipped before 9 days... - The order hasn't been shipped already - I haven't received the partial refund I'd be happy to change this review if at least they take some action to fix this extremely unpleasant situation.