Do NOT buy!! Product does not work and customer service is non-existent
To cut to the chase (more details below), their product doesn't work and they have no customer support to fix it OR refund your money. Do NOT buy!!! I preordered the lymow one plus on March 11, 2026. I received the product March 24. When I went to set it up that weekend it could not find my wifi. Not only could it not find my wifi it couldn't find ANY wifi in the neighborhood. The product needs wifi to finish setup let alone run. I emailed tech support March 30 after speaking with my wifi tech support (a company I was able to get on the phone on a Sunday evening with little wait time). Lymow said they would send a replacement April 6. That replacement wasn't received until April 24 and only after demanding I return the malfunctioning unit first which I had to find a way to get back to FedEx myself as they would not arrange a pickup despite it being 110 lbs and me being a single female. I set up the new unit May 9. It also would not connect to my Wi-Fi but I connected it to my phone's hot spot and updated the firmware after which it connected to my Wi-Fi. I mapped one small area and ran it once successfully. The next weekend I went out to map the rest of my property and it would not map or mow the previously mapped area returning an error message: "Camera Signal Lost (E32) Please restart the mower. If the issue persists after a few times of restart, contact official support." I updated the firmware again, restarted the mower, uninstalled and reinstalled the app, disconnected the battery overnight all to no avail. I emailed the company and nine business days later I have received no response. At this point I want my money back but I have received no response to that email either. Do not risk your money!!!