Refused warranty claim with no evidence
My phone stopped working within the warranty period but Huawei rejected the claim saying the phone had water damage. The only evidence supplied to support this was a blurred photo of the inside of a phone displaying a serial number different from my phone’s. They have done everything possible to avoid dealing with my complaint, refusing to give me a copy of the complaints process, repeatedly saying they will issue a letter of deadlock but then not, and finally just ignoring my written complaint. Awful. Will never buy from them again.