Disappointing after sales service and warranty repair experience
Order to delivery took substantially longer than we were initially advised. Just 3 months after installation, the multifunction oven cut out half way through roasting a joint (digital clock also died). Having reported it verbally the day after it packed up, I was advised to complete the warranty repair form. I completed that and got an acknowledgement and indication that I would be contacted 2 working days later. I followed up 10 days after initial report (having heard nothing but recognising there were 2 bank holidays in the mix) to discover they'd lost the original request and hadn't passed it to repair company. Shortly after they refer it to the engineer, I get a call from the repair company to say they can't come for over a week because they're only in my area once a week and can't fit me in to their next visit. I'm apparently meant to survive without the oven for almost 3 weeks (all the time this is running down the warranty period without use)! Really not good enough, and not the service I expected from what is badged as a premium product!