The most exceptional customer service I’ve ever had
I made contact with Joules a couple of weeks ago as the strap on my Edie weekender bag broke. Jody picked up my email and we discovered that unfortunately Joules had sold out of my bag and didn’t have another in stock the same size. Jody took the time and effort to source me a replacement strap from the supplier. I cannot even articulate how blow away I’ve been by her relentless efforts to resolve this for me. Not only was she the most resourceful and dedicated customer service rep I’ve ever dealt with, her communication stills were perfection, keeping me updated throughout. I am so impressed with Joules, but I suspect that this level of service is exceptional even for them. It far exceeded any of my expectations and I’m very grateful to Jody for her time and care. What an experience! I hope someone senior in Joules reads this and gives Jody a very well earned bonus, because she certainly deserves it tenfold. Thank you!