Confusion , stress, misleading, to avoid
Shame there isn't a zero star option. I am absolutely fuming and felt left down by this company. It was clear from the start that you don't get the John Lewis customer service but I used the live chat to reassure myself before ordering a wedding dress and they seemed ok. I understood that the return fee wouldnt be refunded and as annoying as it is considering must company offer free return I went for it. I figured that it surely wouldnt cost that much... So obviously the dresse didnt fit and I contacted them for options and they sent me a return label. I have now received an email confirming that they have received my package and the refund will be send to me soon... a 40 % refund ! I spent 175 pounds and I am now basically gonna loose 100 pounds with absolutely no explaination! I looked in the royal mail website and for the dimension and weight of the package that would cost between 5 and 10 pounds on 48 hours tracked ! As probably must of the people buying from that website, I am on a low budget for my wedding dresse and I cannot afford to loose such a money for simply trying a dress! Waiting for them to get back to me, this is so upsetting. *EDIT Customer service responded that it was a mistake and I will receive a full refund minus the price of the return...