Derek Marina and Aviwe Ndzoboyi are HEROES
Aviwe Ndzoboyi helped me fix an error in a recall. The previous rep asked for my receipt (not required in a recall, only a warranty exchange). That rep wouldn't process my replacement. It took days until I realized I needed to speak to another rep. She got the replacement started ASAP and transferred me to a level 3 rep to make sure I got the same or better replacement item. Give her a raise and her own parking spot! That's when superstar Derek Marina took over. He's amazing and should be running that whole department. He showed me, with patience and grace, how I was getting a great replacement mower. He also heard my issues with the old batteries and sent out replacements at their cost. I can't speak highly enough of him. But he should also get a raise and his own parking spot. Because of them I no longer have to worry about my previous mower not working and my grass getting above my knees in the front yard. I have a garage full of Ryobi tools and will continue to buy them thanks to the hard work and dedication of their excellent customer support team. I was always kind and professional with them. They returned that genuine respect with genuine respect and genuine care. Hire more people like Aviwe and Derek!