The worst company I have ever dealt…
Update 24/11/22 Still no replacement received, customer service is a complete joke no professionalism whatsoever last email I sent - response we already replied. Em your missing the point I still don't have my replacement after my first failed after 2weeks they must think we have £££ to just let slip. The worst company I have ever dealt with. Put a warranty claim in took about 2 months for the process to be auctioned, was told replacement was sent middle of July and to date not received. Contacted customer service who are totally untrained by the sounds of it - response from skok as follows, Maybe someone in the property has refused delivery. Sometimes problem with delivery if so will be returned to hungry. Email responses from smok are very cheeky. Never again will I purchase a smok product do I advise anyone to avoid. What I don't get why cant they have a uk centre that can dispatch a warrant claim or give a credit to the value to use in a uk recognised store.