Mediocre.
The company I work for uses this system and I wish they didn't. Although on the surface it seems like a good deal (price-matching, for example), the actual experience is mediocre: - App is buggy and lacks critical information - While the initial price of a ticket is matched, the price of upgrades or changes are significantly higher than through the airline - Human support is decent, but gatekept by a poor AI chatbot - A lack of transparency about fees and conditions leaves me feeling constantly duped The sort of mediocre experience that thrives because it's a little easier for the company who requires it, but much worse for the people who actually use it.