Scammers!!
spent nearly a month in Indonesia, relying heavily on Grab for transportation. Unfortunately, my experience was riddled with issues that left me feeling deceived and unsupported. On numerous occasions, I booked rides that never arrived. I waited up to 45 minutes at times, despite Grab’s promise of compensation for no-shows. Not once did I receive the promised credit. Worse still, some drivers added unjustified charges—particularly in Jakarta—such as parking fees that should have been waived for short stops. It felt like a deliberate attempt to exploit tourists unfamiliar with local norms. Customer service was equally disappointing. Communication was nearly impossible, with no effective English support and no resolution offered. The system seems designed to deflect accountability rather than assist customers. This experience has left a lasting negative impression—not just of Grab, but of Jakarta’s hospitality infrastructure. I advocate strongly for transparency and fairness, especially when traveling with family, and Grab failed to meet even basic standards. I will not be using Grab again, and I caution others—especially international travelers—to be vigilant and consider alternative services.