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Abbie Moore

英国

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FotoJet

Beware - Uses the model of free trial and then…

Uses the model of free trial and then charges customers. While I know it's popular to do this approach, disappointed that customer service wouldn't refund when I noticed it the day of payment. I know it's not a given that companies do this - I feel like better customer service led companies do offer refunds as they want happy customers who have had a good experience rather than the revenue of a one monthly payment thats been forgotten about. Won't use again - make a note of the trial end date.

2020-12-10