We switched to Live Agent
We switched to Live Agent from a competing help desk and we have been very pleased with the software performance and all of the features it encompasses. Tags are such a small detail to all that Live Agent holds, but they are a very convenient way to organize your tickets and we use them every day. We also utilize the Knowledge Base feature and love the convenience it offers both to us to be able to easily upload information and to our customers to be able to find the answers to the questions they have.