I’ve sent five emails and called the…
I’ve sent five emails and called the customer service phone number and have gotten no response about my warranty request. My milk frother stopped working and my warranty will run out next week and no one will get back to me. ***EDIT*** Look at their reply below. They want me to email them at the same email address I’ve sent five messages to and got no response. I sent them that exact information they requested five times and now they are saying that they will reply “ASAP”. Ridiculous. ***EDIT AGAIN*** Still no contact from them. And they weren’t being honest about finding my “email” in their spam folder, they had to have found all five. So *emails*. This company is more concerned about their reviews than they are about their customers. 15 hours later, still no contact. ***UPDATE*** I still haven’t heard back from them and my warranty ends next week. This is the worst experience I’ve ever had with a company. I just want to know if they are going to fix it and if not I can buy a different brand. ***Last Edit*** They just sent a message here saying that they (finally) responded to my email and to check my inbox. In that email they ask for the exact same information (order number, etc) that I sent them in NINE previous emails. I called their phone number three days ago (for the second time) and supposedly got the issue resolved, though I have gotten no response from that interaction so I’m not even sure that it has been handled. No email or confirmation that a replacement has been sent and no communication either way. (And getting through to them by phone was not easy or convenient, their preferred method is by email which didn’t work for me at all.) I just want it resolved and over with. I won’t buy another product from them. The frother worked great when it worked (and is highly rated with good reason) but I don’t want to go through this mess again. **Update: Final Result** I never got the replacement frother that the customer service agent I talked to had promised. I got an email from someone named Kevin who asked for my order number and pictures and video and I reminded him that I had sent it to him about a dozen times by now. He said he was “having trouble with his email account.” Then sent me another email telling me that my “headphones” would ship soon. Oh my. Two emails later I was told I would get a refund. Hopefully this will happen. Buy from these guys at your own risk. Seriously. Such a strange experience, and incredibly time consuming.