I don't usually give out reviews but…
I don't usually give out reviews but this company makes me mad. So I have a parcel that needs to go from Madrid to Germany. Should not be a big problem, DHL does that within 2 days usually. Not here. Yesterday, the 23rd of December, I am taking a shower. I am 'addicted' to look at tracking numbers and always anxious I will miss it but the tracking was stuck on "In transit to country of destination - currently in Barcelona" so I thought they don't work over the Christmas holidays, would have been no problem. But then it rang on my door. Once. I'm sprinting still wet to my window to check who it is, no one there. It hasn't been more than 20-25 seconds between the rang and my checking but there is NO ONE. So i thought it's some kids playing a prank or something, all good. Today, 24th of December / Christmas Eve, I get a message from my shop saying that I wasn't home and need to pick it up myself. I was a little confused but hey, it's Christmas time so the delievery guys are probably in a real rush so no worries, I can pick it up. The usual DHL / DPD / UPS store is right around my street corner, 50 meters away. Well. So I thought. They tell me I need to pick it up in Stuttgart. I am in the Frankfurt area. That's 211km away (just to give you an example how far this is: Imagine you are in Washington DC and you need to pick it up in Philadelphia or , and we are in a COVID-19 lockdown right now. How am I supposed to do that? Sure, I could maybe call the supermarket, where the parcel is now laying around, and ask them to send it to me or pay some friends who live more south the gas money and pick it up but it's not their job. Especially not on Christmas adn ESPECIALLY not in COVID-19 times. I am so sad and angry at the same time