Unacceptable funeral flowers and a zero refund policy for terrible service and flowers
I ordered a specific funeral flower basket for my good friend’s Dad’s service, and what arrived was absolutely terrible and completely inappropriate. Instead of the white basket I paid for, they sent a peach and white vase. While the colors were vaguely similar, it looked like a bright birthday arrangement, not solemn funeral flowers. I ordered purple and green flowers that had 2 yellow sunflowers and the arrangement received was yellow with a couple of purple flowers. My friend was very upset when these arrived for her Dad and now I feel utterly disrespectful.To make matters worse, customer service completely refused to help. Their policy states they do not issue refunds once an order has been delivered. This means they can send whatever cheap, incorrect item they want, and you are left completely stranded.They did offer me a $7.00 in the end which is quite honestly insulting and they read from a script the whole time so they basically didn’t care or they are used to complaints. Do not trust this company with important events. Just flowers called me again after my review to offer me a $15.00 refund. The money is not the issue or the point of my review and they don’t seem to get it. They still read from a script and didn’t understand the upset this has caused my friend and I. No wonder there are bad reviews about them. They have no compassion and are all about the $, very disappointing.