Extremely Disappointed!
Before I placed an order, I emailed customer service asking about the size difference of a costume, since I couldn't afford the additional $30 fee for customization. I went with a large to be on the safe side, but it was too big. I wanted to return it and get a refund since the event I was going to wear it to was today! After many days of waiting for a response they said no. I asked if I can return it to exchange for a medium so I could at least get my money's worth, and they also said no since the product wasn't damaged. They told me to "...have it tailored"... I spent over $100 after shipping/handling and they offered to refund me only 15% since they "value the customer experience". After I expressed my disappointment, they raised it to a whopping 20%... I feel robbed. I will not be ordering front this company again :(