Help with loan clarifications
I called to check on delaying my payment by a few days, and to check on my payments. The person I spoke to was very friendly and very helpful. She explained the process for checking to get approval for the delayed payment. Explained the steps and that she would have to take a verbal statement from me that this is what I wanted to do. She then was very helpful in going over my account, explaining my loans being paid off right now and the 2 future ones still to go. It really helped put me at ease, and made me feel better and that I was being taken care of.