One star only because zero is not an…
One star only because zero is not an option. I was a happy, repeat Grab customer. After this ride in Indonesia, I’m done. The receipt speaks for itself: Initial booking total: IDR 226,800 Final total: IDR 310,000 Adjustment: +IDR 83,200, almost 37% more The driver did nothing wrong. The IDR 19,500 toll was real and correctly paid. The rest is on Grab. The final bill included IDR 16,000 Platform Fee, IDR 23,000 Foreign Service Fee and IDR 15,000 Airport Surcharge. Grab already knew I was using its platform. Grab already knew which card was registered. Grab already knew the pickup was at the airport. These were not unforeseen costs arising during the ride. They were known before I booked. And this is the point: burying a charge somewhere in legal terms is not transparency. Showing it clearly before the customer accepts the price is. Showing IDR 226,800 and ending at IDR 310,000 is exactly the kind of pricing practice that makes customers feel deceived. This is not about a few euros. It is about commercial ethics, deliberate opacity and trust. You did not lose a customer because of the amount. You lost one because of the method. Goodbye, Grab. Permanently.