Alleged courier issue, mouldy pies and shocking customer service
I ordered approx £36 worth of pies on the 16th November and despite numerous emails haven’t received the pies, a refund or even an email explaining why they haven’t been sent. I am extremely disappointed by the lack of customer service and as a regular viewer of their show, I never thought that I wouldn’t receive the goods. I will now be taking this further. Following this post, Noel has now been in touch informing me that my order was dispatched on the 30th November. I now have evidence that this would have been a courier issue and my order will be re sent after the Christmas period. I am adjusting the stars accordingly and hopefully upon receipt of the pies, I will be able to update the stars further. Further to the above, I still have not received my order and have requested a refund however no further emails have been received. I will now be contacting trading standards with picture evidence of the health hazard pies that I received 22days after them allegedly being posted. I am shocked by the lack of customer service. My pies were completely blue upon receipt and the use by date was the 2nd Dec. I received them on the 22nd Dec!!! I sent them pictures but apart from saying they would send out a new batch after Christmas which I’ve not received either, I have had no further communication from them.