Didn't Work Properly for a SINGLE Day of the 7 I Paid for in Spain
UPDATE: A new agent reached out to me and provided a new eSIM so that I had temporary service and enough time to find a replacement. The new SIM worked well and I had no issues with it. Upgrading this to 4 stars for the great service that time around. Not a 5 because I had multiple engagements with customer service reps before this one and asked several times for an extension so that I could find a replacement. I was sometimes ignored and otherwise told no. Customers shouldn't have to leave bad reviews to get favorable responses from companies. ------------------------------ I bought this to work in Spain for a week and then would figure out my next phone plan. I had service about 40% of the time. I've spent hours on the message chats, emails, and then WhatsApp with the customer service team over several days. They can't figure out what the issue is and are constantly asking me to change settings, restart my phone, send screenshots etc. I have 2 hours left on the plan now and it still has not worked. I asked for a few days extension so I could have time to find another solution as it's a national holiday weekend in Spain and today is Friday. They refused to give me more than one day, so now I will be without service by Sunday on a holiday weekend in a foreign country and have paid for a service for 7 days that didn't work a full day for ANY of those days. I was often losing service even while talking to the customer service reps. With proper service, I could have found another replacement and gotten it by now, but I've been spending time troubleshooting instead. So now, I have neither a replacement lined up nor an extension from this for poor service. I won't be using this eSim again. Nor will I spend the last 24 hours trying a million new troubleshooting steps that don't work.